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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

An invaluable resource

An invaluable resource for anyone struggling with multiple debts. They set up a debt management plan for me a year ago and my debt is now half paid. Excellent advice from professionals that has literally changed my life and how i think about and manage my money. Cannot thank them enough. Reviewed on: 1st May 2024

Very helpful and helped to get my debts under control.

Very helpful and helped to get my debts under control. Reviewed on: 1st May 2024

Was In a mess with my finances but stepchange helped...

Was In a mess with my finances but stepchange helped me big time Reviewed on: 1st May 2024

Finally debt free

Fantastic service, 6 years of absolutely brilliant customer service. I Could not of done this without you Reviewed on: 1st May 2024

Very good service helped me lots

Very good service helped me lots Reviewed on: 1st May 2024

Good experience and helping staff

Good experience and helping staff Reviewed on: 1st May 2024

Easy, helpful and trustworthy

Easy to use, very helpful and friendly, didn't get made to feel useless Reviewed on: 1st May 2024

Couldn't recommend more!!

Incredibly helpful, gave me peace of mind and I can't thank them enough. I have an active plan and it's changed my mindset and helped me get some relief. Reviewed on: 1st May 2024

Step Change have been excellent, they have brought p...

Step Change have been excellent, they have brought peace of mind to so many people. Reviewed on: 1st May 2024

I honestly can't recommend StepChange enough.

I honestly can't recommend StepChange enough. For years I had been fighting to keep my head above water, unaware that places like them existed. One of my creditors suggested them and they changed my life. I've gone from sleepless nights to being in control of my finances. It is such a relief. Reviewed on: 1st May 2024

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