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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Really Helpful people

Very helpful and kind staff, understanding of the different reasons people need their help Reviewed on: 1st May 2024

Changed my life.

Changed my life. 100% recommend them, lovely staff very understanding. Reviewed on: 1st May 2024

lifted an immense weight off my shoulders and life i...

lifted an immense weight off my shoulders and life improved instantly. Reviewed on: 1st May 2024

True professionals.

I am partnering with StepChange for over 1 years. That offers just benefits. No drawbacks. Reviewed on: 1st May 2024

They are very good and good what do

They are very good and good what do Reviewed on: 1st May 2024

Excellent work

Was in dept of more than 100 gran they help me out greatly nearly commit suicide they Brougt me back to life Reviewed on: 1st May 2024

Fantastic.

Fantastic. Such a load of my mind Reviewed on: 1st May 2024

They have helped me sort all my debt out and will be...

They have helped me sort all my debt out and will be paid off by October Reviewed on: 1st May 2024

Always there

They are always very helpful and full of knowledge. Reviewed on: 1st May 2024

By far one of the best debt management companies to...

By far one of the best debt management companies to go for! Free and very helpful! Reviewed on: 1st May 2024

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