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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Highly recommended

I would advise anyone who is struggling with debt to speak to stepchange, as soon as I spoke to them I felt a weight had been lifted. Reviewed on: 7th August 2023

Listening and helpful.

The staff have been reassuring and marvellous. The advice and service offered were a relief—a necessary light at the end of a bleak tunnel. Reviewed on: 6th August 2023

They have released a huge burden from me.

Facing up to debt is a really scary thing, it is easier to just put your head in the sand and ignore it. Another debt management company approached me and I was paying £40 a month and their service was terrible, they lied about what they were doing, they bullied me into staying with them and I still had to contact everyone I owed money to, which is the most difficult part. I thought if I paid, I would get a better service, I was totally wrong. Step Change are amazing, and now feel as if I am beginning to sort my life out. Step Change contacted all of my creditors. I pay a set monthly amount to Step Change and they distribute it all to pay off my debts. The website is really clear. At anytime I can use it to update my monthly expenditure, see how my debts are decreasing. And all of this is for free. They have released a huge burden from me, I know feel as if I am taking control of my life. They are amazing. Reviewed on: 6th August 2023

Stress now gone!

They help me consolidate a debt as really struggling to live with costs of living. I don't know how I would have coped without their help. Reviewed on: 6th August 2023

Ratei

This is the best thing if you find you with money problems all ways contact step change with their help you will be feeling stress and worry free . Reviewed on: 4th August 2023

Compassion and Strength

Help when everything around you feels to be falling apart is a life line ……… Step Change customer services were exceptional and treat you like you matter when you only feel like you have failed …. Eternally grateful for the communication and support I have received so far Reviewed on: 3rd August 2023

Step change are amazing!

I’ve been with Stepchange for over six years after they supported me through a traumatic period of my life, they gave me the confidence to get my life back on track! Excellent support and staff! Reviewed on: 2nd August 2023

Customer orientated & Valued

Stepchange's approach, care and communication has been amazing, the entire process has been excellent, clear effective advice and attention to detail on all aspects of their service. I feel heard and valued, Stepchange have made the process more acceptable and less degrading. Reviewed on: 29th July 2023

Non-judgemental advice

Sound and person centred. Helped to choose the right solution for me. Reviewed on: 29th July 2023

Great

Always responds to emails. Advises and assists with empathy. Reviewed on: 28th July 2023

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