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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Once upon a time.

This story is about acknowledging and overcoming your debt. A journey when all the odds are against you but with StepChange as a companion you will only ever better yourself and strive to be free… Reviewed on: 17th July 2023

Dmp

Excellent service sympathetic and very helpful. Was so glad I called them took the weight of the world off my shoulders. Reviewed on: 17th July 2023

Life Saving Company

Step Change has changed and saved my life! They were all extremely kind, helpful and understanding with all my dealings, never judged me and always made me feel safe in sharing very sensitive information. They all deserve a medal! Can not recommend them enough! Thank you, thank you, thank you!! Reviewed on: 17th July 2023

Amazing

StepChange helped me when things got tough and I couldn’t see a way out. They took the pressure off and reduced my outgoings by more than half. Every person I speak to is amazing, if I have a question they explain everything in detail. I can’t recommend them enough to people struggling. Reviewed on: 17th July 2023

Fair and straightforward

Step change we're there for us in a desperate time of need, it was very simple to set up, and they were fair to us and our creditors Very friendly and understanding staff Reviewed on: 16th July 2023

Perfect

Helped me a great deal every single advisor was polite and helpful couldn’t of asked for more a huge relief and no judgement definelty recommend Reviewed on: 16th July 2023

I needed help

It was a very difficult time for me I had lost my wife and still feel the loss even now. Step Change helped me to start coping again. Reviewed on: 16th July 2023

Staff were helpful and understanding and support was 100 percent

As above staff helpful understanding and felt a sense of relief once they had helped me Reviewed on: 16th July 2023

Excellent service

Was made as simple as possible,and was treated with sympathy, empathy,and as a person who had lost his way in debt management.I couldn't be more grateful to stepchange for helping me to get my debts under control Reviewed on: 16th July 2023

Angels sent from haven

We are now coming to the end of our creditor's which years ago we couldn't sleep or live life until step changed our lives fantastic support excellent customer service and support thank you all from the bottom of our hearts Reviewed on: 16th July 2023

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