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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

SENSATIONAL STEPCHANGE

Awesomely assistance received from the RAVISHING Representatives of this CHARMING Charity ! Reviewed on: 21st July 2023

Amazing

Very helpful company. Glad I made this decision. Reviewed on: 21st July 2023

Changed my life

I was drowning in debt and didn’t know what to do. After speaking with stepchange and them helping me organise my finances and putting in place an affordable monthly payment everything seemed so much brighter. My mental health has improved and I am not filled with dread every single day Reviewed on: 21st July 2023

Efficient, Professional, helpful

I have received so far a professional and helpful service. This can be a very worrying and upsetting thing to deal with for many people but step change has made it a lot less daunting experience. Reviewed on: 19th July 2023

Game changers

A great help when you're truly in need Reviewed on: 19th July 2023

Great Service

I’m am absolutely happy with the help and support provided Reviewed on: 19th July 2023

I could breathe again

Crushing debit affects every part of you life. Step Change stepped in amid the confusion and worry and helped me see the wood from the trees. They were easy to understand and I wish I had done it sooner. Reviewed on: 19th July 2023

Step Change put my mind at ease

I had a lot of questions and was worried about the outcomes. I am delighted that I spoke to someone that put me at ease and pointed me in the right direction, Reviewed on: 19th July 2023

Life Saver

Efficient and helpful. Knowledgable. I would be drowning in debt without the advice and help I received. Highly recommended their services. Reviewed on: 19th July 2023

What a relief

Step change has changed my life and finances for the better. It has helped with my mental health as I was worrying all the time how I was going to find the money for the debt I owed. Now I just pay one monthly affordable ammount to step change and they pay my creditors. Can't thank you enough for helping me through this difficult time in my life. Reviewed on: 18th July 2023

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