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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers

Supportive, totally took the pressure off, unbelievably understanding Reviewed on: 13th July 2023

Absolutely amazing!!!

I was so worried about the situation i was in but Step Change made it really easy and were on hand to support me all the way through. I cant thank them enough for what they have done for me. I can now sleep at night without the constant worry running through my mind. Reviewed on: 13th July 2023

Great service and usability

I have been using step change for a number of years to help manage my debt. They are really helpfull and have simple systems to use. I would recommend them to anyone needed these services. Reviewed on: 13th July 2023

I was desperate

Stepchange literally changed my life. They were amazing & literally I could feel the stress just being lifted. Would definitely recommend Reviewed on: 13th July 2023

Helpful and supportive

Step change helped me when I was at my lowest point, I’ve had to have time of work due to ill health recently and wasn’t being paid, so got myself into more and more debt, step change came at the right time and were helpful and very supportive. Thank you. Reviewed on: 13th July 2023

Very helpful and easy to set up!

I needed to sort my debts out and after seeing Stepchange on the Martin Lewis website, I got in touch. Very easy system and with it also being a charity, genuinely there to help Reviewed on: 13th July 2023

From start to finish Step Change changed my life.

I was made to feel at ease working out my financial plan and talking me through all the different processes,so I could make informed choices. Reviewed on: 13th July 2023

Peace of mind

Understanding staff very approachable and did feel judged, step change done exactly what they said no false promises and gave me peace of mind Reviewed on: 13th July 2023

A very helpful and professional service

Step Change is a company that's helped me with my debt management and have been a great help from the start. Every person I spoke to throughout the process were polite and understanding; I had my doubts at first but getting help and advice regarding debts has made life a little easier day to day. I would strongly recommend using Step Change if there are any issues with one's debt. Reviewed on: 13th July 2023

Weight of our shoulders

Step change are an understanding company who have helped with our debt problems they don't want to know why it happened but gave us the help and guidance we needed to sort out a plan to get our problems under control and make a monthly payment to satisfy our creditors. First class service can not fault it Thank you Steph change from the bottom of our hearts Reviewed on: 13th July 2023

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