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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,840 reviews, last reviewed 23rd May 2026
102200% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026
Dr's avatar
Dr

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

So supportive every step of the way

5
Nonjudgmental support given during every contact. The support given has had a positive impact on my mental health and I am finally managing my debt and can see clearly when I will be debt free. I already recommended Step Change to others, and will continue to do so as they really have changed my life. Reviewed on: 3rd September 2021
JT's avatar
JT

Fabulous company

5
Staff are always supportive, understanding and helpful Reviewed on: 3rd September 2021
Kate cowen's avatar
Kate cowen

Excellent service

5
Step change has changed my life.. Reviewed on: 3rd September 2021
Maxine Wilmshurst 's avatar
Maxine Wilmshurst

Good service with great piece of mind

5
Helped me it of a very dark place Reviewed on: 3rd September 2021
Jbarrow4@yahoo.co.uk's avatar
[email protected]

Amazing help

5
Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021
Mioara Tarzioru's avatar
Mioara Tarzioru

They have been amazing so supportive and helpful

5
I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021
Gill Leary 's avatar
Gill Leary

Brilliant

5
They helping me through a bad time. And im more than thankful Reviewed on: 3rd September 2021
Shell's avatar
Shell

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021
Ali Abid's avatar
Ali Abid

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021
craig wislawski's avatar
craig wislawski

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021
Giovannimarrocco1957@gmail.com 's avatar
[email protected]

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