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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service has helped so much and put my mind...

Excellent service has helped so much and put my mind at ease Reviewed on: 27th May 2026

Step change helped me get my finances back on track...

Step change helped me get my finances back on track Reviewed on: 27th May 2026

Amazing Service

Amazing service and friendly people willing to help in anyway they can. Took all the hassle and stress out of dealing with my debts. Reviewed on: 27th May 2026

Staff are very professional and always give the righ...

Staff are very professional and always give the right advice Reviewed on: 27th May 2026

Stephchange is a reputable organisation that has hel...

Stephchange is a reputable organisation that has helped lots of people to deal with their debts including my family. I highly recommend them to anyone having a debt issue or advice. Reviewed on: 27th May 2026

Change have been so supportive and have helped m...

StepChange have been so supportive and have helped me to get back on track. I wish that I had asked for support sooner. They have got in touch with the creditors and always keep me informed. If I'm worried about anything the team get back to me within a few days. The team have been very supportive, Kind and professional Reviewed on: 27th May 2026

A weight lifted!

Step change made me realise that managing my debts was achievable. I’d been worrying about it for a while and felt embarrassed to contact them. They were so helpful. I felt like a weight had been lifted after I’d got in touch with them. I wish I’d done it sooner. Reviewed on: 27th May 2026

Great experience, just wish I had gone for it sooner!

I have had a great experience with Stepchange, I just wish I had gone for it sooner! I have found the customer support to be helpful and the platform that I use to check everything is going well is easy to use. Reviewed on: 27th May 2026

Phils Step Change review

The adviser is always helpful none judgemental and professional. I deal with all my sons financial affairs and this has been a great help to his mental health, as he does not have to worry about his debt’s because they are being managed correctly. Reviewed on: 27th May 2026

They are good sympathetic honest

They are good sympathetic honest Reviewed on: 27th May 2026

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