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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Saved my home

I unexpectedly became ill and I had to reduce my work hours. I could have lost my home if it weren't for Step Change (and to be fair, the understanding of Marks and Spencer Money). I live alone and I was terrified about my future. Step Change genuinely saved me. I can't thank them enough. Reviewed on: 13th July 2023

Relief

Speaking to stepchange literally changed my life. They offered me reassurance, were non judgemental and so helpful. Reviewed on: 13th July 2023

Financial crisis

I left the Royal Marines in 2019 and found myself in a financial black hole. Not knowing what to do in terms of employment and having two young children to provide for as a single father. I found myself resorting to credit cards. Within 3 years I was £12000 in debt with no way out. Step Change helped me to assess my financial situation and provide immediate support by creating a payment plan whereby I could pay little and often allowing enough money to provide for my family. Without Step Change, I don’t know where I would be today. Thank you Reviewed on: 13th July 2023

Supportive and understanding

Step change have really helped me. Life changing. If need help sometimes, it’s good to just admit it. Professional, supportive staff. So easy to manage online too. Will be forever grateful to Step Change. Reviewed on: 13th July 2023

Easy understanding and Empathetic

Step change helped me live again.They sorted a debt plan for me.I wasn’t made to feel inferior.Everything was dealt with in a professional and sympathetic wY.My debt plan is now set up.I get regular statements and know where to go if I have any issues Reviewed on: 13th July 2023

Sorting debt out fast

Basically got me sorting my debt out over the Internet really quickly. Less stress having to speak to someone. Highly recommend Reviewed on: 13th July 2023

Peace of mind

I feel after I contacted stepchange that I had peace of mind that they could help me manage my debt . I would highly recommend Reviewed on: 13th July 2023

Fantastic company

Stepchange is a valuable, hassle free ,peace of mind debt management ,it takes a lot for a person to admit debt problems ,but from the first phone call they help ,ease your mind ,supportive company ,my mental health would have suffered if not for the support they gave me ,they are amazing Reviewed on: 13th July 2023

Great Help

Always a great help throughout the process. Point out options, and help you take back control. Reviewed on: 13th July 2023

Fantastic help

If you're having financial difficulties, Step Change can help. Excellent, non judgemental advice relieves the mental stress of debt. Reviewed on: 13th July 2023

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