Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

View other StepChange products

4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Best Support I have ever had

Supported me through thick and thin for over 12 years! Reviewed on: 3rd September 2021

Incredibly knowledgeable and friendly staff

Professional friendly serrvice. The automated dmp system is brilliant Reviewed on: 3rd September 2021

A lifesaver

An abuser left me massively in debt. Stepchange has helped me escape some of the mental health impacts by setting up my plan. It truly has been a lifesaver. Reviewed on: 3rd September 2021

Absolutely amazing

They are helping me turn my life around. No matter who I have spoken to it has always been a friendly response and I really couldn’t thank them enough for all there help. Reviewed on: 3rd September 2021

Amazing

They’ve changed my life. The whole DMP set up process was very easy and I just wish I’d contacted them sooner! Annual reviews are easy to do too. Everyone I’ve spoke to at StepChange have been incredibly helpful and in no way judgemental. Thank you! Reviewed on: 3rd September 2021

Life saver

I know when I call with a query there will alway be a helpful and compassionate person to talk to. The help I received has changed my life. Thank you Step Change. Reviewed on: 3rd September 2021

Great company

Great helpful company with understanding and support Reviewed on: 3rd September 2021

Takes the stress off

Step change have been my rock. I felt like I was drowning in debt, until they took me on. I'm still paying me debts but they handle everything. No more sleepless nights worrying about accrued interest or debt collectors on the doorstep. Please, if you are in debt, they must be your first port of call. When you don't think there is a solution they will advise you and find you one. Don't drown in despair like I did for months, contact them. Reviewed on: 3rd September 2021

Life changing help

Stepchange were able to put my life back on track with their knowledgable and well trained staff. Reviewed on: 3rd September 2021

Helped turn my life around

Step change was recommended to me by a friend. At the time, I was having sleepless nights with no idea how I could get myself out of the debt situation I was in. 5 years after contacting them, I am now completely debt free. Cannot thank them enough. Reviewed on: 3rd September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub