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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stress free

I reached a point where I had to do something about my debts. Stepchange have walked me through what I needed and made the whole process straightforward and manageable, taking away the anxiety and stress I was feeling. Reviewed on: 3rd September 2021

Took my worries away

Have been with Step Change for a long time. Feels good to see my debts reduce each year but know it is within my budget. Reviewed on: 3rd September 2021

Friendly and helpful

Agents are all friendly, professional and helpful they let you know all your options and help you make the right choices for your situation. Reviewed on: 3rd September 2021

Great peace of mind

Excellent service with supportive staff who don’t ever judge you for your situation. Support is tailored and gives you peace of mind, relieves the stress of the situation and overall an excellent service from all the team at StepChange Reviewed on: 3rd September 2021

Professional services great communication and excellent customer care.

Always get the information I need either online or over the phone. Helpful staff who listen and communicate in clear manor. Regular updates easy to use website. Great service! Reviewed on: 3rd September 2021

Best debt management team

Saved me from being suicidal and helped me sort out my debts Reviewed on: 3rd September 2021

The best thing I ever done (apart from get into debt)

Things were getting bad and I was constantly being chased for money. StepChange helped me to keep these company’s off my back and a simple process made my life alot better. Highly recommend. Reviewed on: 3rd September 2021

Very helpful

Step Change have helped me over the past couple of years with my debt, I explained about mental health and they was very understanding and not pushed me into why's and how! They have provided ongoing support and I feel when I do need to phone step change that I can feel confident and most importantly at ease with my situation. Thank you for your help and support Reviewed on: 3rd September 2021

Piece of mind

Stepchange helped give me piece of mind and hope that I can sort my finances out properly Reviewed on: 3rd September 2021

Helpful understanding and very friendly staff

We have been dealing with very different company before who charged for their services then we came across StepChange or the CCCS used to be called charity organisation didn't charge for the help and services they provide. The helpful and friendly staff have always put my mind at rest and because of them we are paying slightly more to our creditors then we would have with the other company that was taking a cut of the payments. Because of StepChange a now have lot less stress caused by worrying about debt Reviewed on: 3rd September 2021

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