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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Cool company

Great professional caring company. Helped bring me back from the brink... Reviewed on: 3rd September 2021

Stress free

I reached a point where I had to do something about my debts. Stepchange have walked me through what I needed and made the whole process straightforward and manageable, taking away the anxiety and stress I was feeling. Reviewed on: 3rd September 2021

Took my worries away

Have been with Step Change for a long time. Feels good to see my debts reduce each year but know it is within my budget. Reviewed on: 3rd September 2021

Friendly and helpful

Agents are all friendly, professional and helpful they let you know all your options and help you make the right choices for your situation. Reviewed on: 3rd September 2021

Great peace of mind

Excellent service with supportive staff who don’t ever judge you for your situation. Support is tailored and gives you peace of mind, relieves the stress of the situation and overall an excellent service from all the team at StepChange Reviewed on: 3rd September 2021

Professional services great communication and excellent customer care.

Always get the information I need either online or over the phone. Helpful staff who listen and communicate in clear manor. Regular updates easy to use website. Great service! Reviewed on: 3rd September 2021

Best debt management team

Saved me from being suicidal and helped me sort out my debts Reviewed on: 3rd September 2021

The best thing I ever done (apart from get into debt)

Things were getting bad and I was constantly being chased for money. StepChange helped me to keep these company’s off my back and a simple process made my life alot better. Highly recommend. Reviewed on: 3rd September 2021

Very helpful

Step Change have helped me over the past couple of years with my debt, I explained about mental health and they was very understanding and not pushed me into why's and how! They have provided ongoing support and I feel when I do need to phone step change that I can feel confident and most importantly at ease with my situation. Thank you for your help and support Reviewed on: 3rd September 2021

Piece of mind

Stepchange helped give me piece of mind and hope that I can sort my finances out properly Reviewed on: 3rd September 2021

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