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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Piece of mind

Stepchange helped give me piece of mind and hope that I can sort my finances out properly Reviewed on: 3rd September 2021

Helpful understanding and very friendly staff

We have been dealing with very different company before who charged for their services then we came across StepChange or the CCCS used to be called charity organisation didn't charge for the help and services they provide. The helpful and friendly staff have always put my mind at rest and because of them we are paying slightly more to our creditors then we would have with the other company that was taking a cut of the payments. Because of StepChange a now have lot less stress caused by worrying about debt Reviewed on: 3rd September 2021

Help when needed

Helped me organise and repay my debt Reviewed on: 3rd September 2021

Great Help for Those In Need.

Before I turned to step change, I had know idea how to get out of the financial mess I was in, they helped me on each leg of my journey to help with my debts. THANK YOU STEP CHANGE ☺ Reviewed on: 3rd September 2021

Service

Excellent service. Step change is continued to support the people who are in need including me. Thank you for the excellent service. Reviewed on: 3rd September 2021

Helpful

Amazing people and very friendly Reviewed on: 3rd September 2021

They have helped me so much

Great at giving advice and support nothing was too much trouble so glad they were around when I needed help Reviewed on: 3rd September 2021

Help without judgement

We can all fall on bad times and it doesn't make you a bad person, Stepchange offer help and guidance without judgement when you need it most. I no longer worry about my debts as I know they are decreasing, this is not something I could have done without their assistance Reviewed on: 3rd September 2021

Saved from the depth of utter despair

I was given a life line. I was a full time working single parent drowning in debt. I was saved by a simple phone call. The relief and hope this charity brings to ordinary people who unlike some doubters might believe, are trying to do everything to make a better life for their families. Are working but you never know what's around the corner. This charity saves lives. Thank you! Reviewed on: 3rd September 2021

Got me out of trouble

Very very good and honest, very understanding and very little to do from a customers point of view. Reviewed on: 3rd September 2021

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