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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

At a time when I needed help & non judgmental advice...

At a time when I needed help & non judgmental advice I found you, thank you for the guidance, top service given, helped me when I needed it the most Reviewed on: 27th May 2026

My journey

In a dark place when I first contacted step change, feel much better now and will be debt free in jan 28. Helped me form a realistic budget at the start and steadily increased it year by year! Reviewed on: 27th May 2026

It's made a big difference to me and my credit score...

It's made a big difference to me and my credit score paying one monthly amount is sp much better Reviewed on: 27th May 2026

Should of done this alo g time ago.

Very easy to deal with the app,everything on the website site explains what to do and the process. Reviewed on: 27th May 2026

Very good service .

Very good service . Easy to use website. Reviewed on: 27th May 2026

Stepchange lifted all the stress off me.

A big weight lifted once Stepchange did all the work writing to all my debters to arrange repayments l could afford. An even bigger plus is it's a completely FREE service. Reviewed on: 27th May 2026

Debts after a bereavment

After the death of my husband, I was left with debts I could no longer pay. I have always been a good payer so this was worrying. I contacted Step Change and they were brilliant. They set up an affordable plan for me to continue paying my debts, which gave me peace of mind. I will be debt free in a few months. Thank you step change! Reviewed on: 27th May 2026

Have made my life so much easier

Have made my life so much easier Reviewed on: 27th May 2026

When I’m worry about my debt the help me straight wa...

When I’m worry about my debt the help me straight way when I contact them Reviewed on: 27th May 2026

Everything was so easy to set up from start to finis...

Everything was so easy to set up from start to finish and I was guided all the way through it. I would certainly recommend step change Reviewed on: 27th May 2026

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