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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Easy solution to money problem

From start to finish the process was so easy and non judgmental about your circumstances, was put at ease and helped me. Come up with a plan to suit my needs , excellent customer service caring and compassionate Reviewed on: 3rd September 2021

Extremely amazing

From the word go Stepchange have been so helpful. They took control of my debt my fears and have been clear and not judgemental about anything. The website and updated are very easy to use and very helpful. Reviewed on: 3rd September 2021

You can count on Stepchange to help pay off your debts.

I called step change a few years ago they helped me set up a Debt Management Plan (DMP) The debt letter from Creditors stopped dropping on the door mat a few months into plan, the plan runs smoothly with no further phone calls from my Creditors. Great Service and very helpful staff. 5 Star Service can't thank them enough. Reviewed on: 3rd September 2021

Saved my mental health

I was going insane, worries and suffered severe anxiety with my debt. Stepchange didn't judge me, just wanted to help. No I have no worries about any one knocking on my door or calling me Reviewed on: 3rd September 2021

Very helpful

If you are in trouble, step change will help. Reviewed on: 3rd September 2021

Incredible

Very nice and lovely people to deal with to help manage your creditors. Reviewed on: 3rd September 2021

Sorted my finances

I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

Life-changing Service

Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021

They are great and friendly people, willing to help those in need.

I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021

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