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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing service and very professional

Very helpful good communication and gave me peace of mind Reviewed on: 3rd September 2021

Brilliant service

Since my engagement with step change, I have had a peace of mind. Everyone speaks to me with respect, compassion and care. Now, I recommend step change to my clients too. Reviewed on: 3rd September 2021

Exceptional service.

Would have been under more dept if stepcahnge wasn’t there with their exceptional service and experience. Has turned my financial life around in few years. Keep the good work guys. Reviewed on: 3rd September 2021

So easy to deal with and my creditors are happy with the way they work

They’ve been supportive, helpful, professional and always given clear information Reviewed on: 3rd September 2021

Great Service

Very helpful & supportive service providing sound advice Reviewed on: 3rd September 2021

The help I have received has been wonderful very understanding of each individual's circumstances.

When your Bank actually praise them and say I have made the right choice by going to Step Change says it all. Reviewed on: 3rd September 2021

Life saving

This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021

Excellent

Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021

Peace of mind

After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021

The best decision I ever made was to go to Step Change

After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021

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