Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changers

Stepchange has change mine and my family's lives fir all the support and advice we've received from them to help us with our debts . There is no other worthy winner. Thank you Stepchange. Reviewed on: 10th July 2023

So far great service

Easy to access, understand and keep track to all the movements that I need to do, the service easy, practical and kind with my as customer/client. Reviewed on: 10th July 2023

Excellent Company Really Helpful

I must say I have had nothing but positive experience with this company really helped me out loads no matter how much you struggle they are always there to support you. I had over £5000 worth if Debts and thanks to Step Change I only have £1900 left to repay. I think many more people would benefit from Step Change it's shame not many know about support that exists for them and they choose to ignore warnings and debt letters. I will be clear of all my debts by November this year and start fresh new year with no debts and new me. Thank you StepChange Reviewed on: 10th July 2023

Got our lives back

Step Change does an amazing job helping people to get their lives back, removing worries and bringing a calm to a debt situation. Reviewed on: 10th July 2023

Fabulous service

Step Change have provided a fabulous service and helped me get debt free within 6 months. They were friendly, easy to talk to and very helpful. I would recommend anyone with financial problems to use Step Change! Reviewed on: 10th July 2023

Brilliant

Very helpful and understanding of your circumstances. Would reccomend to any1 that needs help with debts Reviewed on: 10th July 2023

Life saviour

The whole process so far has been handled so professionally and with respect and care. Thank you Step change Reviewed on: 10th July 2023

Helpful and reassuring.

I had been struggling with debt for several years, mostly due to an abusive ex partner. It took me some courage to start the process with Step Change but, they were so amazingly helpful, discussing the finer details with me and encouraging me to ensure I had enough to live on after their payment is taken each month. Their expertise is second to none and I urge anyone who is considering a debt management solution to speak to these people first. Reviewed on: 10th July 2023

Life Changing

The support to get my debts on track and manageable has been life changing. Its gave me great control and has helped my mental health so much, i can't thank them enough. The way they helped both online and by phone was brilliant - not patronising or judgemental, just supportive and helpful. it wasn't complicated and once everything is set up - it just runs smoothly so your don't have to worry. Its Free, some companies try and charge you and take a fee - but it was all free and i have an end date to becoming debt free. An amazing service. Reviewed on: 10th July 2023

Great service

Staff where very helpful and friendly, talked me through everything and made it all very easy to understand...sent all papers work through email when they said they would ..give me time to read through everything and where there to answer questions..would highly recommend them as they take all the stress away .. great service overall Reviewed on: 10th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub