Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

View other StepChange products

4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A great nights sleep

The relief it gaves us when we started our plan after I lost my job was beyond belief a literal weight off our shoulders and finally a great nights sleep Reviewed on: 7th August 2021

help with debt

Was so worried could not sleep ,had to see a counsellor doctors advise rang them felt a bit better after the first phone call but once I was on my debt management plan could start feeling like I could get on with my life again best thing I did Reviewed on: 7th August 2021

They Are amazing

Are amazing If it wasn’t for step change I would’ve lost everything Reviewed on: 7th August 2021

Great experience!

I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021

So freindly understanding helpful non judgmental

I've been with stepchange a few years, they have been brilliant at helping me get my finances back under control, and so easy to do and check up on how my debt is reducing with the easy payments it is all in one place one easy payment monthly, I can afford to clear my debts. Definitely recommend them as always freindly helpful non judgemental and they only want to give you peace of mind you can sleep n stop worrying over debt that they are helping you to repay at a pace and amount you can afford to do. Reviewed on: 7th August 2021

Life savers. Literally

Such amazing empathy, care and non judgemental support. They saved me. I was so low, they helped me sort myself out and live again Reviewed on: 6th August 2021

Remakable in work and indeed.

I find Step Change to be professionally devoted to helping and restoring confidence in lost hopes. They are helping to stabilize and rebuild my financial capability. Reviewed on: 6th August 2021

Amazing Charity.

Stepchange helped me when I was at my lowest and didn’t know what to do or what rights I had in relation to my huge debt. They advised me and now I’m debt free.. WONDERFUL! Reviewed on: 6th August 2021

Step Change have me my life back.

I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021

Excellent

Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub