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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Supportive

Very supportive and empathetic team..Good listening skills and considers your emotional state during the difficult times and really comes to your level to advise and provide appropriate service that will suit your needs Reviewed on: 8th July 2023

MRS

IT,S THE BEST THING I HAVE DONE.I WOULD NOT BE HERE TODAY WITH OUT THEM.NOTHING TO MUCH TROUBLE Reviewed on: 8th July 2023

Honest straightforward advice

Having finally asked for help with my finances. I was pleasantly surprised at how helpful and non judgemental this company are. They give practical advice and start assisting you straight away. I wish I'd contacted them sooner. Reviewed on: 8th July 2023

Wonderful

Stepchange give us a big support with our debts. We are very happy with their help and support. Thanks for all. Reviewed on: 8th July 2023

Amazing service

My situation had changed regarding my job and when I needed help & support to manage my debts Step change was there to assist me. From the moment I contacted them to this very day they have always been professional & courteous to me at all times. I would highly recommend to anybody to contact Step change for help. Reviewed on: 8th July 2023

Best advice

StepChange gave a very good advice in managing my debt. Reviewed on: 8th July 2023

Stepchange took my worries away

I did not hope to be able to reduce my debt, but StepChange have given me the knowledge and professional support to do just that. In 1 year my debt has neatly halved already. Reviewed on: 8th July 2023

Get Help

I was in debt from a few creditors to the point of no return so spoke to StepChange and they took over my debts with a pay monthly plan. Very helpful and I now have money every month to spend on my children while still paying off my debts. I still receive letters from my debts but I ignore them now as I know they're being handled. Reviewed on: 8th July 2023

Saved my life

I’ve literally hit rock bottom and due to a number of varying circumstances found myself in a ton of debt and not able to talk to anyone. Stepchange changed that.. I’m now paying affordable regular amounts and feel less like I’m drowning. Plus I’ve learnt to budget and learn and get support about what the future holds for me. Reviewed on: 8th July 2023

Easy to set up and such a relief

When everything started to go up I found myself struggling to pay bills. I knew I couldn't make the payments so I seeked help. They talked me through what to do and helped me set it all up. It was such a weight off. Reviewed on: 8th July 2023

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