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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange: A wonderfully warm and non-judgmental service

I have been a client of StepChange for a number of years and in that time, have found them to be a warm and welcoming organisation that puts its clients' interests first in whatever it does. Their handling of my account has brought so many benefits including a stress-free environment, which has helped me tremendously to face my debt problems and deal with them in a calm, efficient and effective way through the StepChange non-judgmental approach to problem solving in a co-creative way. Reviewed on: 8th August 2021

StepChange take away the stress

StepChange take away the stress of having to deal with mounting debt following a job loss. They deal with everything for you from proving templated for budgets to writing to creditors. You pay them the agreed amount and they then send it to all your creditors. Reviewed on: 7th August 2021

A great nights sleep

The relief it gaves us when we started our plan after I lost my job was beyond belief a literal weight off our shoulders and finally a great nights sleep Reviewed on: 7th August 2021

help with debt

Was so worried could not sleep ,had to see a counsellor doctors advise rang them felt a bit better after the first phone call but once I was on my debt management plan could start feeling like I could get on with my life again best thing I did Reviewed on: 7th August 2021

They Are amazing

Are amazing If it wasn’t for step change I would’ve lost everything Reviewed on: 7th August 2021

Great experience!

I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021

So freindly understanding helpful non judgmental

I've been with stepchange a few years, they have been brilliant at helping me get my finances back under control, and so easy to do and check up on how my debt is reducing with the easy payments it is all in one place one easy payment monthly, I can afford to clear my debts. Definitely recommend them as always freindly helpful non judgemental and they only want to give you peace of mind you can sleep n stop worrying over debt that they are helping you to repay at a pace and amount you can afford to do. Reviewed on: 7th August 2021

Life savers. Literally

Such amazing empathy, care and non judgemental support. They saved me. I was so low, they helped me sort myself out and live again Reviewed on: 6th August 2021

Remakable in work and indeed.

I find Step Change to be professionally devoted to helping and restoring confidence in lost hopes. They are helping to stabilize and rebuild my financial capability. Reviewed on: 6th August 2021

Amazing Charity.

Stepchange helped me when I was at my lowest and didn’t know what to do or what rights I had in relation to my huge debt. They advised me and now I’m debt free.. WONDERFUL! Reviewed on: 6th August 2021

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