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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change for real

What can I say ,after making contact with step change and the keeping in touch and obeying the guide lines the organisation I believe his caring and works closely with you and you feel comfortable and confident they have your trun interest in mind and are very approachable to discuss and help in every way when organising a bugget which will be affordable. Reviewed on: 27th May 2026

Very helpful, easy to talk to and understanding when...

Very helpful, easy to talk to and understanding when I got upset about my money problems. Reviewed on: 27th May 2026

Excellent service

When your financial status is grinding you down these are the lovely people that step up to help you like they did with me and my family Reviewed on: 27th May 2026

Stepchange have helped me a lot during my difficult...

Stepchange have helped me a lot during my difficult times, I really appreciate their help even when I'm struggling to make payments on time sometimes. Reviewed on: 27th May 2026

Really good excellent service thank you

Really good excellent service thank you Reviewed on: 27th May 2026

Highly recommended

I have used it personally highly recommended, it really works. Reviewed on: 27th May 2026

Such good understanding customer service!

Such good understanding customer service! Have never felt judged when called and have always put me at ease. Reviewed on: 27th May 2026

Very friendly and get thing's sorted quickly

Very friendly and get thing's sorted quickly Reviewed on: 27th May 2026

Every time I ring for advice they are really helpful.

Every time I ring for advice they are really helpful. I feel supported at that vulnerable time in my life Reviewed on: 27th May 2026

Stepchange - Highly recommendef

Very empathetic , understanding and helpful Reviewed on: 27th May 2026

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