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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Their help and support changed my life, i couldn't s...

Their help and support changed my life, i couldn't see a way out until i got in touch with Step change and now i'm on top of things. I really can't thank them enough. Reviewed on: 26th May 2025

Instant relief

By the time anybody gets to the stage of admitting defeat with their financial situation, they are worn out and at the end of the rope, worried that they will be made to feel stupid. Stepchange does not make anybody feel that way, they never say ‘ why did you buy that?’ It was such a relief to speak with somebody that did not judge your choices they just helped you get out of the whole that you had dug for yourself. I felt like a huge weight had been lifted from my shoulders and I no longer felt ashamed. Reviewed on: 26th May 2025

Took a lot of stress and worrry from my situation...

Took a lot of stress and worrry from my situation Reviewed on: 26th May 2025

From when I set my debt management plan up the staff...

From when I set my debt management plan up the staff were very helpful and not judgemental and I got peace of mind that help put me back in control Reviewed on: 26th May 2025

Overwhelming relief when they helped sort all our de...

Overwhelming relief when they helped sort all our debts out. Very easy to use online and incredibly helpful to speak to over the phone. Reviewed on: 26th May 2025

Non judgmental Life Savers

Non judgmental. Compassionate. Understanding. Quick to respond and professional. Life savers. Recommended. Reviewed on: 26th May 2025

They are very understanding.

They are very understanding. They help me a lot Reviewed on: 26th May 2025

Great Company

I have been with Stepchange for some years now and they are very supportive and good. Reviewed on: 26th May 2025

I am really grateful for your help and support.

I am really grateful for your help and support. Reviewed on: 25th May 2025

been excellent.

been excellent. Never had a problem and very shortly I will be debt free. Reviewed on: 25th May 2025

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