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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Exceptional

Staff very helpful. Always listen and give the best help they can. Very easy to talk to. Will recommend them to anyone that needs there expertise. Reviewed on: 7th July 2023

Caring, compassionate, professional .. and attentive to me.

The arrival of the cost-of-living shockwave drove me into unsustainable payments on existing debt. I had zero support from anyone, particularly my bank. I approached Step Change desperate for guidance and help. The advisors are exceptionally helpful and attentive to my financial position. I will ALWAYS advise anyone in my position to turn to Step Change. They deliver! They care! Reviewed on: 7th July 2023

Life Changing

It is impossible to show just how grateful I am for the help and advice I have received from Step Change. Struggling with bad depression, bad debt and no disposable income it felt I had nowhere to turn and will be forever in this rut. Then I was recommended this company and within minutes I felt the weight lifted off my shoulders and I could once again begin to see positive steps being made and had some breathing space. Could not sing their praises enough as they have turned my life round Reviewed on: 7th July 2023

Kind and professional service

Professional people who work under pressure with kindness. Reviewed on: 7th July 2023

Great service helps me alot

Thankyou step Change for your guidance towards my debt. The people that work for Step Change are trustworthy and not judging in regards of my debt problem. Keep doing what you're doing. Much love Reviewed on: 7th July 2023

Outstanding

After I hit rock bottom in life with mounting debt i got to a point where I was starting to think there was no way out until I spoke to Step Change. Within a matter of days I had a suitable affordable payment plan in place. I felt like a weight had been lifted of my shoulders. The step change team were incredibly helpful and understanding which made the whole process so easy. They went above and beyond going the extra mile to help me every step of the way. I would recommend (and I have) to anyone and everyone who thinks they need debt advice. Reviewed on: 7th July 2023

Life savers

Step Change helped me sort my finances out in a way that helped me tackle my debt, reduce my anxiety and show me how to manage my money effectively so that it works for me, not me working for it. Reviewed on: 7th July 2023

Quick service and specific

The company handled my case quickly and without any problems, I am happy that in my case there is a company like Step Chance that helped me continue my life without stress and nerves, that supported me in such a difficult period of my life. Thank you Reviewed on: 7th July 2023

Much needed advice and help

Excellent team of people assisting and advising debt information. Comprehensive website allowing for a full and frank review of your finances. This helps advise your next steps. We all need help in these difficult times as or circumstances change. Step for change is that first step to your personal debt recovery. Can’t recommend enough. Large company say they can help step for change does what they advertise. Help you manage your debt. Reviewed on: 7th July 2023

couldn't of survived without them

was in debt didn't no where to turn then I herd about step change. don't think I would be here now if it wasn't for them Reviewed on: 7th July 2023

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