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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange has been of inestimable support to me in...

StepChange has been of inestimable support to me in sorting out my tangled finances and the eventual setting up of a Debt Management Plan. There have been many problems along the way but StepChang have supported me throughout. Reviewed on: 27th May 2026

Big help

Big help, easy contact and professional service Reviewed on: 27th May 2026

Nonjudgmental

Quick and easy to sort. Felt anxious and shameful but never judged Reviewed on: 27th May 2026

Absolutely a brilliant Debt Advice service,

Absolutely a brilliant Debt Advice service, Reviewed on: 27th May 2026

Helping customers

From my experience I found that every time I ring the staff were very helpful and that go back for a long time. Reviewed on: 27th May 2026

Make this your one step for change

A truly professional service that removes all unnecessary stress and anxiety from your life they listen and advise, if you follow it you too will be debt free. My heartfelt thanks to StepChange. it truly works as per the name, one step at a time and life will change positively. Try it and you will see for yourself. Thank you Reviewed on: 27th May 2026

I have been using Stepchnge for some while, to manag...

I have been using Stepchnge for some while, to manage my debt issues. The service is very helpful, friendly and non judgemental. It has taken the stress of money worries away from me, and given me much hope for the future. Would highly recommend to anyone with debt problems. Reviewed on: 27th May 2026

I was really feeling i had nowhere to turn .

I was really feeling i had nowhere to turn .Then I googled step change and asked for help Reviewed on: 27th May 2026

Life changing

I was in a massive hole not knowing which way to turn and stepchange changed everything. Reviewed on: 27th May 2026

Weight lifted off the shoulders

Having the debt was such a huge weight going to step change and actually being able to see the debt go down has been such a relief. Having a set amount each month on the same day has been easier to keep a track on things Reviewed on: 27th May 2026

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