Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt management

Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023

Excellent helpful service

So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023

Great service

Easy to talk to,any questions answered overall great service Reviewed on: 7th July 2023

Efficiency and helpful

Really quick to organise. Helped shed a weight off my mind. Reviewed on: 7th July 2023

managemestuart

Create service a lot of my mind Very professional Reviewed on: 7th July 2023

Great help when very worried

Very easy to use online. Great help and relief when depts make you very feel very low. Reviewed on: 7th July 2023

Back on track

Amazing company lovely people very understanding Reviewed on: 7th July 2023

Very helpful

Step change are extremely understanding and thanks to them for helping me set up a dmp,l believe with there help and continued support I will be debt free which is great relief to my health and well-being, so a big thank you for all they've done so far and continue to do. Reviewed on: 7th July 2023

StepChange have taken the stress away

StepChange have taken over dealing with and paying back my creditor's. I am so happy with the way they treat their customers. They are professional and deal with queries promptly. I am very happy with the high standard of care I have received from any of the staff I have dealt with. Reviewed on: 7th July 2023

Carlos 1980

It is first time when I have to use DMP , I have to say that Step Change is the best company to which one you can decide to go in that situation, always happy to help you , support you really. For them you are a person which they want to help , not a number on screen , help is set up for you individually. THEY ARE THE BEST !!!!!!!!! Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Debt solutions
from Back2Credit 4.87 from 2139 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub