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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Friendly and helpful service

Step change are friendly and very understanding, and provides a great service that put their clients at ease, taking the stress out of a difficult situation. Reviewed on: 1st August 2021

Very helpful

Excellent customer care, helping me put all my debt worries to the back of my mind Reviewed on: 1st August 2021

Excellent service

Extremely helpful and understanding Reviewed on: 1st August 2021

Great service

From the binging to setting everything up Step change are very helpful and understanding they have changed our lives Reviewed on: 1st August 2021

How Step Change changed my life

Each month when I got paid within a week I was back in my overdraft, such was the amount of debt I was in. Step Change has lifted this weight from my shoulders and for the first time in many years I actually have some money left before pay day!! Thank you. Reviewed on: 1st August 2021

The professionalism and support I have received from the whole Step Change staff family has been above and beyond my expectations.

They're always very supportive, listen to your worries and anxieties. Never pressure you and proffer most affordable options without prejudice. Reviewed on: 1st August 2021

Brilliant service

Great customer service & very helpful advice. Reviewed on: 31st July 2021

If I had known 10 years ago

I only found step change once I was hemorrhaging cash faster that it came in. I look back 10 years and wish I had found this helpful and friendly bunch of people at that time. I would be clear of my debt and the card companies would be thousands of pounds worse off. The support you get is calming and makes life possible to enjoy again. Thanks stepchange Reviewed on: 31st July 2021

Changed my life.

I was left in a lot of debt by an ex,and I was at my wits end until I found step change. Reviewed on: 31st July 2021

Life saviours

Step change helped me when at my most vulnerable and desperate times. At risk of loosing everything, they guided me in a way to pay something to all my creditors and manage my household budget so that we could afford bills, food and clothes. Much appreciated. Reviewed on: 31st July 2021

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