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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Help when you need it

Needed help when hubby left me , I am so happy with the help and support I received Reviewed on: 28th July 2021

Financially life saving

I was in dark place but stepchange threw me a lifeline to get me to the light so thank you all at stepchange Reviewed on: 28th July 2021

Highly recommended

Although it can be difficult to get through on the telephone at times, when you do speak to an advisor they are very helpful and non-judgemental. I have emailed them a few times too and alway receive a response. Reviewed on: 28th July 2021

Professional, Understanding, reassuring and peace of mind.

Without there help and assistance may not be here to carry out this review. Reviewed on: 28th July 2021

Excellent Company

Step Change are fantastic and saved us from financial hardship/ruin Non judgmental and wonderful listeners Thank You! Reviewed on: 28th July 2021

IM VERY SATISFIED WITH THEM

MY MONEY PROBLEMS WERE SORTED OUT WITH THEM WITH NO FUSS OR BOTHER IT ALL WENT VERY SMOOTHLY GREAT COMPANY. Reviewed on: 28th July 2021

Debt angels

Helped me so much , thank you stepchange. Reviewed on: 28th July 2021

great service

they are very helpful and non judgemental. It is very easy to do as they talk you though every step and you make payments to suit you. They make sure they cover all your outgoings and work out what you have left and make offers to companies on your behalf. Reviewed on: 28th July 2021

Amazing Company

Saved my life and was there when I needed them the most Reviewed on: 28th July 2021

Stepchange

Absolutely brilliant customer service they are very understanding really helped me through all the way keep you up to date with your plan just want to say thank you for all the help stepchange as given me thanks sharron klak Reviewed on: 28th July 2021

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