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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Excellent from Start to Finish.

From the very first day of my involvement with Step Change I have experienced nothing but the very best standards of communication, understanding and professional advice from a very pleasant, knowledgeable and efficient team of people, to all of whom one can only say a big thank you. Reviewed on: 27th July 2021

Understanding, professional

Has taken away a lot of the hassle and stress of managing my outstanding debts and enabled me to “breathe” more comfortably and live a more natural existence whilst still servicing my creditors. Reviewed on: 27th July 2021

Excellent plan of action to help solve my debts/finances

I got into financial difficulties due to illness and personal circumstances a few years ago.I contacted Stepchange Debt Charity who were very caring,extremely helpful and professional in sorting an affordable repayment plan. Also,most importantly giving me peace of mind and reassurance. Reviewed on: 27th July 2021

stepchange

They were very good and we are glad they were able to help us Reviewed on: 27th July 2021

An excellent service

Very helpful, quick and efficient. Everything was done online and sorted within 24 hours giving me peace of mind at a stressful time. Reviewed on: 27th July 2021

Great service

gave me a lifeline when dealing with my debt i think the work they do is amazing Reviewed on: 27th July 2021

Excellent service

My experience with Stepchange is overwhelming. Staff are very sympathetic and caring, always friendly and helpful. Reviewed on: 27th July 2021

Extremely resourceful

Marriage breakdown, left me with debt, I contacted Step Change, who made it possible for me to repay my debt to three different creditors, carry on working and raise my son. Step Change took away the stress of creditors contacting me for money and made paying easier, by one monthly payment and regular reviews to ensure I stayed on top of my finances. I seriously urge anyone who is worried about debt to contact Step Change. I can't thank them enough. !!!!!!!!!!! Reviewed on: 27th July 2021

Stress levels dropped after contacting StepChange

StepChange was like a breathe of fresh air at the hottest and stickiest financial time of my life. Their advice and knowledge to help me through gave me the confidence and peace of mind I needed in equal measure. Avoid the scammers and the sharks out to fleece the unsuspecting and vulnerable offering snake oil. StepChange for me are the only people you can trust in a time of true financial difficulty. The advisors are very understanding and it is a pressure free process. Nobody or no organisation is perfect but StepChange is about as close ad it gets. Reviewed on: 27th July 2021

Recommended Service

Provided support withi debt management. Process very quick and stress free which is what I needed at the time. I'm now almost debt free thanks to Stepchange. Reviewed on: 27th July 2021

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