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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great staff

Goes without saying,staff are great and will go through it with you calmly Reviewed on: 26th July 2021

Peace of mind

I am no longer stressed or dreading the post or my phone ringing. I call to step change I was reassured staff was calm. I didn’t feel I was being judged or a failure. I was supposed to look at my finance and plan for the first time how to pay towards my debts without running up others including my household bills. Step change managed the contact with my debtors. I know sleep at night. Thank you so much step change. Reviewed on: 26th July 2021

Great service

stepchange as been great dealing with my situation very friendly staff always there if you need them highly recommend Reviewed on: 26th July 2021

Very helpful

Very understanding and helpful,have made my life alot easier Reviewed on: 26th July 2021

Amazing! saved my life

Stepchange are wonderful there staff are so helpful and friendly, always fully understanding and patient, the extra reassuring messages and advise goes the extra mile, wonderful to us who need them. Reviewed on: 26th July 2021

They bend over back wardsto help you in anyway they can the staff are amazing taken the pressure of worrying about yours financial problems just amazing

They were very thoughtful and made it clear how it works and how they could help felt very comfortable speaking to them Reviewed on: 26th July 2021

Helped me sort my life out.

One phone call is all it took, the customer service staff are very friendly and knowledgable, they helped me with all my creditors so I only had one manageable payment each month. Reviewed on: 26th July 2021

Lifesavers

Step Change has taken me from a dark place and helped me make life worth living. Great caring people. Reviewed on: 26th July 2021

Amazing Company

We have had 12 Stress free year's. It's been great to have our finances managed, so we can afford to pay them. Also a small amount of surplus money to have a treat. Thank you so much for all your help. Kathryne Reviewed on: 25th July 2021

peace of mind

What a pleasure to have step change help me through problems that i thought could never be solved. Depressed and feeling alone , but not anymore.Step Change did just what they said and I now look forward with out fear. Reviewed on: 25th July 2021

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