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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17327 reviews)

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4.92

Based on 17,328 reviews, last reviewed 27th May 2026

125550% increase in 5 star reviews

in the past 90 days

1100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic company Fantastic company listen to your worries and help you saw everything out they've been absolutely fantastic I could not have got through all of this dr... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Long and difficult process, unable to get hold of an... Long and difficult process, unable to get hold of anyone when you call. My debt is now so much worse because nothing is in place since January. It was... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17328)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Service

Excellent service. Step change is continued to support the people who are in need including me. Thank you for the excellent service. Reviewed on: 3rd September 2021

Helpful

Amazing people and very friendly Reviewed on: 3rd September 2021

They have helped me so much

Great at giving advice and support nothing was too much trouble so glad they were around when I needed help Reviewed on: 3rd September 2021

Help without judgement

We can all fall on bad times and it doesn't make you a bad person, Stepchange offer help and guidance without judgement when you need it most. I no longer worry about my debts as I know they are decreasing, this is not something I could have done without their assistance Reviewed on: 3rd September 2021

Saved from the depth of utter despair

I was given a life line. I was a full time working single parent drowning in debt. I was saved by a simple phone call. The relief and hope this charity brings to ordinary people who unlike some doubters might believe, are trying to do everything to make a better life for their families. Are working but you never know what's around the corner. This charity saves lives. Thank you! Reviewed on: 3rd September 2021

Got me out of trouble

Very very good and honest, very understanding and very little to do from a customers point of view. Reviewed on: 3rd September 2021

Amazing Service

Stepchange have been amazing with helping me pay back my debts and organising my spending / budgeting. Over the years it has given me piece of mind and soon I know that I'll be debt-free thanks to Stepchange. I would highly recommend them to anyone. Reviewed on: 3rd September 2021

Very understanding/efficient listened intensely to all my questions

Friendly / understanding company Reviewed on: 3rd September 2021

Simply Amazing

I really don't know what I would have done if it wasn't for Stepchange Debt Charity. They have helped me and my family so much after we lost our income. Very helpful and supportive. Reviewed on: 3rd September 2021

Awesome

Thanks for all the support your staff give Reviewed on: 3rd September 2021

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