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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange

Stepchange website was very helpful. and the staff were very helpful and knowledgeable and put my mind at ease. Reviewed on: 7th July 2023

Lifesavers, no less

What a wonderful service step change bestows upon my life. It means restful sleep and a baseline anxiety has lifted in my life. A massive thanks. Reviewed on: 7th July 2023

Taken the weight off my shoulders

I felt I was drowning in debt and thought I would never get out of it. Step Change has changed my life and I know when I will be debt free. I feel like I can breathe again. So grateful. Reviewed on: 7th July 2023

Helpful

So so helpful and compassionate, I lost my husband to cancer and didn't know which way too go. A quick phone call and with in a week my mind was at easy Reviewed on: 7th July 2023

Special company

Fantastic Team who are very helpful via ALL forms of media…Thank you so much Reviewed on: 7th July 2023

Debt management with no fuss or judgement

Step change have been very friendly, supportive and have helped me without judgement. I have been able to breathe again and live without struggle. Reviewed on: 7th July 2023

Total life saver ....

I cant recommend Step Change highly enough, i lost so many nights sleep worrying about my debts until i found Step Change who immediately helped me step by step, without judgement, to set up a debt management plan so i can now buget better and worry less, thankyou so much! Reviewed on: 7th July 2023

Excellent service

After years of struggling financially with debt building up I decided to contact Stepchange. I had to prepare a budget and they helped with this. They then explained what my options were. I hadnt asked for help before as I thought being a homeowner (mortgaged) that my only option would be to sell my home. However, there were other options available. They spent a lot of time explaining and discussing these with me. I am now on a payment plan and make one manageable payment each month. Since being in the plan I have spoken to them to ask about needing emergency credit which they advised on. More recently my circumstances have changed and I am now moving to a cheaper part of the UK as I now work from home - my plan being to clear my debts. Once this is finalised they have said to contact them and they will run through my options. Reviewed on: 7th July 2023

Understanding and help

Very helpful, knowledgeable and understanding advice from Step Change. Reviewed on: 7th July 2023

Helpful advice

Took a weight off my mind, so helpful, can't thank them enough. Reviewed on: 7th July 2023

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