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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,652 reviews, last reviewed 30th Jun 2026
188700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026
Bella 's avatar
Bella

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

A sympathetic ear, a great service

5
Having heard about how fantastic this organisation was (through a friend) I decided to approach them for help. From the first phone call they were so supportive, informative, friendly professional and understanding. Five months on and they still maintain all these values and more. I can't speak highly enough of this amazing, vital organisation and I would urge anyone in financial difficulty to get in touch with these incredible people. Thanks to all of you I would Reviewed on: 7th July 2023
Alex 's avatar
Alex

Very helpful and supportive

5
Stepchange have been very supportive of me and my debt problems. I don't feel judged and they deal with the bulk of the communication with my creditors. Reviewed on: 7th July 2023
Emma Gerrard 's avatar
Emma Gerrard

Brilliant help given

5
Friendly Halpful advice given ,and put me on the right path for my situation thank you step change Reviewed on: 7th July 2023
Diane Harrison's avatar
Diane Harrison

Amazing

5
Step change have helped me so much I can now sleep better knowing my depts are getting sorted Reviewed on: 7th July 2023
Denyse Lunness's avatar
Denyse Lunness

Step change best

5
Step change have helped me so much in my financial situation such a relief and no more stress or headache’s . They are very helpful and friendly and so easy to deal with step by step talk you through your finances and leave you stress free overall they should receive an award for there part in helping others deal with what we all no is a difficult situation right now as money is tight I have forwarded there number to 4 of my friends Welldone step change Reviewed on: 7th July 2023
Paul Maxwell's avatar
Paul Maxwell

Debt assistance .

5
Step change were fantastic helped me manage the debt mess I had got myself into . Reviewed on: 7th July 2023
sean mcnamara's avatar
sean mcnamara

Debt

5
They helped me when i needed them most .Wonderful service excellent staff .Thank you for helping me i will be grateful for the rest of my life xx Reviewed on: 7th July 2023
Shanie's avatar
Shanie

Amazing

5
Step change are amazing they helped quickly understand your personal situation and give friendly advice with no judgement Reviewed on: 7th July 2023
Sharon Mellor's avatar
Sharon Mellor

Brilliant service

5
Non judgmental. Sick with worry over debts but Step Change soon organised our finances and agreed a budget. Nothing was too much trouble. Easy to do online or via a phone call. When I was diagnosed with stage 4 cancer, and the drop in income, they agreed a payment break to relieve the stress so I could concentrate on my health. Really don't know how I would have coped without them. Always kept them informed throughout my treatment and hospitalisation. Reviewed on: 7th July 2023
GEOFF22 's avatar
GEOFF22

Saved my life...

5
I was embarrassed and anxious and afraid to make the call. I had dialled a few times and hung up but once I got the courage to do it, I was met with friendly, understanding, supportive, non-judmental advice. That was a year ago and I can confidently say that stepchange gifted me a second chance at life. I feel empowered and in control of my finances which has filtered into all areas of my life. Furthermore, once they took my hand, they have never let go...Stepchange have promptly helped me with creditor follow ups and also send over frequent savings tips and ideas (many of which, I have successfully used). Saying thank you to the dedicated, wonderful people at Stepchange would be an understatement. Reviewed on: 7th July 2023
A Sing's avatar
A Sing

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