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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Weight lifter off our shoulders

So much time, empathy and support from all staff at StepChange, very much appreciated. Reviewed on: 24th July 2021

Top charity company

Very easy and good customer service Very helpful and understanding Reviewed on: 24th July 2021

debt management

easy to approach and contact back if leave message Reviewed on: 24th July 2021

Satisfied

I feel more relaxed after choosing step changes debt charity Thanks for SCDC Reviewed on: 24th July 2021

Life-Savers

They helped me when my personal situation became very difficult and I was unable to pay my creditors. Step Change have literally turned my life around, and I can finally see a light a the.end of the (albeit, very long) tunnel. Can’t thank them enough! Reviewed on: 24th July 2021

Excellent service and life saver

Very efficient and smooth experience, always there for me when I need them can't thank step change enough. Reviewed on: 24th July 2021

Relieving stress

A great organisation that help you through different times Reviewed on: 24th July 2021

So very helpful

The help from them was tremendous Reviewed on: 24th July 2021

excellent ,supportive and continuous

Have been a supportive and really helpful organisation for a long time . Always there when needed Reviewed on: 24th July 2021

Stepchange

This company has helped me over the years, I don't know what I would have done without them! Thank you to everyone for your kind words and patience at my most difficult times. Reviewed on: 24th July 2021

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