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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Highly professional and supportive.

I was recommended StepChange by my local CAB after I was made redundant and they have been extremely helpful and supportive in putting me on track and dealing with creditors. Cannot recommend them highly enough. Reviewed on: 24th July 2021

Outstanding service delivered by an outstanding team

(Note: this is from my email to Stepchange yesterday) I wish to bring to your attention that yesterday I had my review discussion with 'Andy'. Prior to talking to Andy I had been dreading this review as I was faced with exceptional difficulties surrounding my Wife's health for the past year and it has been an extremely stressful time for me in trying to run a home, see to our finances along with managing my Wife's needs both physical and mental. My Wife had been through a lot of tests and every scan under the sun and we were informed that we were probably looking at Cancer. However all of these tests and scans confirmed that it wasn't cancer but a condition called Ostia Penia which had led to several fractures of her spine over many years and without us knowing until it all came to a head with my Wife experiencing horrendous pain and being admitted to hospital. I'm telling you this because the stresses and strains of all of this has been enormous for myself and due to her ongoing condition we now need to make some substantial changes to our lives and home and surroundings so how on earth could I get my head around dealing with this in terms of preparation for my review and allocating costs for several high cost items. When I called to do my review, I got through to a guy called Andy. I have managed large Customer Service Centres myself during my career and without a shadow of doubt I would have considered myself very fortunate to have had someone of his calibre working alongside me as part of my team. Andy listened intently, his questioning skills made it so easy for me to unravel the scrambled mess in my head and with his patience we managed to find a suitable way of catering for all my needs going forwards. I can't tell you how it felt to have what seemed like a huge weight on my shoulders lifted off piece by piece. There's nothing better for a client than feeling that the person you are talking to actually cares about their role and Andy was so professional. Please pass on my sincere regards to Andy for all his help yesterday and congratulations to Stepchange for having such a great ambassador in your organisation. Best wishes, Reviewed on: 24th July 2021

Amazing

Changed my life, I can afford to live again. Reviewed on: 24th July 2021

Best in the Trade.

Always by the side when needed. Thanks Reviewed on: 24th July 2021

Help when you most need it

Friendly staff, non judgemental, easy to talk to. Help you throughout your journey to being debt free Reviewed on: 24th July 2021

Needed help with debt after separation

I needed some help with my debts that other debt companies threw back at me landing me up ringing creditors and saying I couldn't pay as I have little money coming in and 2 children to look after, within minutes of ringing them I felt a weight lift off my shoulders and I haven't had any further calls from my creditors asking for more. They are excellent at their job and their customer service is outstanding. Reviewed on: 24th July 2021

Help is at hand

Upon speaking to stepchange they dealt with my financial situation, they didn't judge me either & very understanding Reviewed on: 24th July 2021

Helping hand.

So very helpful when you can't see the wood for the trees. Reviewed on: 24th July 2021

Helped solving my money problems.

Found talking to your advisers very helpful. Reviewed on: 24th July 2021

Excellent.

I would really recommend Step Change to anyone who needs helps with their finances. They really put you at ease and understand your situation and are not judgemental. Reviewed on: 24th July 2021

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