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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Excellent Service

5
Lovely friendly staff always ready to go the extra mile and deliver exceptional customer service. Reviewed on: 24th July 2021
Geoffrey Gibbs's avatar
Geoffrey Gibbs

Amazing

5
They have helped me so much have been able too sleep so much better since speaking to them Reviewed on: 24th July 2021
Laur A Croft's avatar
Laur A Croft

So Helpful

5
The team are helpful and compassionate they took the time to understand our situation and gave us several options on what path to choose to resolve it. Reviewed on: 24th July 2021
H Cornwall's avatar
H Cornwall

In Control

5
Since I joined the service has been excellent and put me more in control leaving me feeling positive about my future finances. Step Change keep an eye on my situation and if during my review they feel I am paying too much they will adjust my payments accordingly. Overall an excellent service. Reviewed on: 24th July 2021
John Fleming's avatar
John Fleming

Amazing organisation

5
They have helped over the years, without bias or judgment, to help me get back on track and have taught me healthier spending habits. I couldn't have done it without them! Reviewed on: 24th July 2021
Shelly Turner's avatar
Shelly Turner

Excellent

5
Excellent help and understanding of a difficult situation Reviewed on: 24th July 2021
Kevin Annette Hooper's avatar
Kevin Annette Hooper

Gave me peace of mind

5
Great communication and advice, gave me peace of mind when I was struggling to find help with my situation , always friendly and never judging, helped me find a solution and carry on with my life in a dark period Reviewed on: 24th July 2021
g's avatar
g

Excellent

5
I was so worried when I first contacted step change, but they put me at ease and put me a plan in place, I an so grateful Reviewed on: 24th July 2021
Caron Kettlewell's avatar
Caron Kettlewell

Professional but Caring

5
I have found Step change right from the beginning of my long road out of debt to be both understanding,professional but most importantly giving me Sound advice with regards to my situation... Reviewed on: 24th July 2021
Bob Hazard's avatar
Bob Hazard

Great Service

5
Reduces anxiety and worry. Quickly gets you ball on track Reviewed on: 24th July 2021
Matthew Rudd's avatar
Matthew Rudd

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