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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14659 reviews)

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4.95

Based on 14,659 reviews, last reviewed 22nd Jun 2025

167850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best phone call I made! When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payme... Read more Reviewed on: 22nd June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

StepChange Debt Management reviews (14659)

Review of the StepChange, Debt Management:

Really helpful people without any judgement and alwa...

Really helpful people without any judgement and always great advice. I will be debt free in 6 months! Reviewed on: 24th May 2025

Great support

It took us 4 years to clear our debt but with the support of Step Change and their staff it all went very smoothly and it took the anxiety and stress out of the process. It was difficult at times and when we had a blip the staff at Step Change guided us through it. It was such a great feeling to see our debt clear. We now have the confidence to go forward. We thank them for all their help and would highly recommend using their services. Reviewed on: 10th June 2025

Wouldn't know where we'd be without Stepchange.

Wouldn't know where we'd be without Stepchange. We're so grateful they do all that they do and gave us some light in what was a very dark time. Struggling with debt, not knowing what to do they have given us a plan of action, been very reassuring and have finally given us some peace of mind and excitement for the future. They are always very helpful, patient and understanding. Reviewed on: 10th June 2025

I was really pleased with the service.

I was really pleased with the service. They made me feel less anxious about my situation, and helped me manage my finances. Reviewed on: 10th June 2025

I can sleep easier now.

I was with another debt manager agency before StepChange, they made me feel stupid and I felt bullied into paying £40 a month for their help. StepChange are supportive, kind and really do help you manage your debts. They deal with your creditors, which takes a huge amount of stress away. They help you work out what you can afford to pay and still keep your creditors happy. You have an online account so you can easily track what is going on and report changes in your circumstances. And this is all free, i can now see some light at the end of the tunnel and I'm able to sleep easier. Reviewed on: 10th June 2025

Help when in a desperate financial situation

I felt like I was in a desperate financial situation and Step Change helped steady the ship and stop me from sinking. They lifted the weight off my shoulders and the worry drained away. They contacted my debtors stopped the interest accumulating and discussed a manageable repayment plan with me. I’m now debt free having paid it all off. Reviewed on: 10th June 2025

Quick and efficient service and friendly customer ca...

Quick and efficient service and friendly customer care also. Reviewed on: 10th June 2025

When all seemed lost Stepchange pretty much saved th...

When all seemed lost Stepchange pretty much saved the day! Reviewed on: 10th June 2025

Lifesaver

These people changed my life , taken away my financial stresses and helped me organise my finances better. Reviewed on: 10th June 2025

I was in a deep hole & couldn't see a way out of my...

I was in a deep hole & couldn't see a way out of my mess, I had to do a lot of legwork at the start to get my scheme in place but it's been so good for metal health to have this help in places, it let me get my finances back on track & kept the roof over my head. Reviewed on: 10th June 2025

There is always a solution.

I found dealing with my debts very stress ful and felt like I was drowning. I struggled for years with the mental burden of my debt. When I found stepchange and found out there was a solution I felt like I’d won the lottery. Honestly couldn’t recommend them enough. They were very understanding of my situation. Reviewed on: 10th June 2025

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