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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic service

Step change have been a life saver. They have made it possible for me to keep my house and livelihood, by managing my debt and not letting me sink into poverty, and all my assets swallowed up by extortionate interest rates Reviewed on: 24th July 2021

Review

Best company. I was struggling with my debts and the company have helped me out massively Reviewed on: 24th July 2021

positive

very supportive took a lot of pressure off me easy to talk to Reviewed on: 24th July 2021

How To Pay Off Your Creditors Without Complications

Stepchange came to the fore when it comes to being in debt They made agreements with creditors for you to not pay interest on your debt and gave you the ability to pay off your debt in a manageable and efficient way. Reviewed on: 24th July 2021

My first call to Debt Change was My best decision.

The first phone call actually changed my life! My worries were lifted & I actually got some sleep. The person on the phone was so reassuring & helped set up a dmp which is still working. No blame, & debtors stopped hassling me because they know they are getting as much as I can afford. Reviewed on: 24th July 2021

Keeping Solvent

Thanks to Step Change, I've remained solvent these past 30 months. Without their help I 'd have found things so much more difficult and complicated. Reviewed on: 24th July 2021

empathy like no other

i talked to a few organisations about my difficulties which occurred due to some life changing events. Most were unhelpful at best but Stepchange were in the beginning amazing and have continued to be so if not better. The empathy, understanding and patience shown by their employees is just brilliant. Reviewed on: 24th July 2021

A godsend

Sympathetic, helpful, very knowledgeable. Reviewed on: 24th July 2021

Extremely helpful

Sensitive and understanding, non judgmental and help us as a family though a difficult time. Reviewed on: 24th July 2021

Reassuring and non judgmental

At a time when I didn't know what to do or where to go Step Change were recommended to me by a creditor. I remember being so scared when making that initial call but everyone I dealt with was so supportive and positive I finally believed there was a way out of my debt. Hopefully my plan will end in a little over 12 months and I can't thank Step Change enough for their help and support over the years. Reviewed on: 24th July 2021

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