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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

A relief to find complete peace of mind

Absolutely amazing. Such a mine field changing benefits and getting correct results. I was practically destitute as o had no clue to the changes and monthly payments. Sympathetic patient and reassuring that it as a temporary situation and will be sorted out sooner than I expected.. was practically suicidal as a widow with kinship care from grandsons birth 2013 in Scotland to Laing my close family in years 6 bereavements and trying to help grandson deal with his grief I couldn’t string a sentence together. I messaged instead response was same day and relief of their support and empathy was amazing. I actually managed to sleep that night after so many nights worrying and allowing myself to become so exhausted I lost half my body weight and my hair through it all. Step change my ade me recover and I no l longer feel guilty am assured I was never alone. They are miracle workers Reviewed on: 30th March 2023

Great company

Great company helps people get on track financially Reviewed on: 20th March 2023

Excellent service

Empathic and understanding staff , made me feel that I could cope with my debts. Reviewed on: 27th September 2022

Absolutely brilliant

Step change have helped give me peace of mind. They do not judge, just offer fair, solid advice. I would recommend them to anyone struggling with debt problems. Reviewed on: 25th August 2022

brilliant helpful advice

no judgement friendly staff sorted all my debts no more worries Reviewed on: 19th August 2022

Outstanding

Incredible support anyone who is afraid of making the first move, please please do it. The procedure is simple and very straight forward. I’m looking forward to being debt free in 9 months time. Reviewed on: 19th August 2022

should have asked for help sooner

I had been avoiding facing my financial difficulties- thinking I could keep going. The stress was a huge strain on me. Stepchange made the whole process easier for me. There was no stigma just support and understanding and a great efficiency in sorting out my debts. I really am extremely grateful to them. Reviewed on: 19th August 2022

Debt management plan

Very friendly and professional advice, efficient timely wise. Reviewed on: 17th August 2022

saved my sanity

with out the support from stepchange i do not know where i would be today Reviewed on: 16th August 2022

Life saver

Life was so unbareable before i was introduced to Step Change they gave me some life back it doesnt bare thinking about Reviewed on: 16th August 2022

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