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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,845 reviews, last reviewed 25th May 2026
102450% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Supportive,l and professional. Supportive,l and professional. Did exactly what they said they would. Clear advice, so glad to be debt free in 6 weeks Reviewed on: 25th May 2026
Jo's avatar
Jo

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16845)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

Excellent service

5
Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021
Valerie Armstrong 's avatar
Valerie Armstrong

Positively get your life back on track

5
Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021
Stan 's avatar
Stan

Life is manageable with step change

5
I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021
Ruth's avatar
Ruth

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

Step Change - Life Saver

5
Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021
Simon Hearn's avatar
Simon Hearn

Very helpful in difficult times

5
StepChange is always praised for its charitable work to help the helpless people who struggle to pay their debts. Reviewed on: 23rd July 2021
shoukat's avatar
shoukat

Very helpful with advice and very detailed in communication

5
Being with Stepchange had help me though out years with my debt and I appreciate them helping me through the tuff Financial Times. Thanks you! Reviewed on: 23rd July 2021
Valrie Robinson's avatar
Valrie Robinson

Sent from heaven

5
Head was buried in the sand until I met these guys modern day angels Reviewed on: 23rd July 2021
john.hughes29@sky.com's avatar
[email protected]

A life saver.

5
Allowed me to survive and still repay all of my outstanding debts. Reviewed on: 23rd July 2021
C Ryder's avatar
C Ryder

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