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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16845 reviews)

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4.92

Based on 16,845 reviews, last reviewed 25th May 2026

102450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive,l and professional. Supportive,l and professional. Did exactly what they said they would. Clear advice, so glad to be debt free in 6 weeks Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16845)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Kind, understanding and no judgement

I have found SC responsive and supportive Reviewed on: 23rd July 2021

Fantastic advice and help

Fantastic help and support when things went wrong in my life, set me on the right track to pick up the pieces and start over Reviewed on: 23rd July 2021

Lifesaver

Easy to deal with and not judgee Reviewed on: 23rd July 2021

Excellent service

Step Change has made such a difference to my circumstances. I have been on a debt management plan for a little while now and I can really see my debt reducing. The service provided is excellent and the staff I have come into contact with are helpful, friendly and reassuring. I was really stressed and my mental health was adversely affected by the position I found myself in. Working with Step Change has turned that around and I now feel that I can see light at the end of the tunnel. I highly recommend Step Change. Reviewed on: 23rd July 2021

Amazing People

Amazing People, very helpful. Help me a lot. Many thanks guys Reviewed on: 23rd July 2021

Excellent service no problem is to small and dealt with professional ly

Took me away from a very dark place in a professional manner Reviewed on: 23rd July 2021

Brilliant service with emotional intelligence intelligence

No judgement and was treated with respect. They showed great support at a time I was drowning both mentally and emotionally. They save many lives without knowing. Thank you. You deserve more Reviewed on: 23rd July 2021

Excellent

Excellent service and advise from the very start would highly recommend Reviewed on: 23rd July 2021

Debt management

Overall experience very good, polite understanding staff, go out of their way to support me. Fully recommend this service. Reviewed on: 23rd July 2021

Very helpful and reassuring

Put my mind at rest and managed my debt Reviewed on: 23rd July 2021

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