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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

Life Saver

5
As soon as i contacted step change they walked me through my finances and created an affordable repayment plan for all my debts and contacted each creditor to inform them of my repayment plan. They also review your financial situation annually to highlight any significant changes to your financial situation. I cannot recommend them enough if you feel overwhelmed by your debts please do not hesitate to contact them, you will be glad you did. Reviewed on: 14th August 2022
paul joseph's avatar
paul joseph

Amazing Company.

5
Step Change are an amazing Company helping so many people who find themselves in a debt situation through no fault of their own. Reviewed on: 14th August 2022
lizzie booth's avatar
lizzie booth

Real life heroes

5
I am so grateful for the help and support I received from Step Change. At a hugely difficult and stressful time, Step Change employees were helpful and supportive without being judgemental. They patiently listened and helped me to work out a solution to my financial problems that had previously been causing me worry and stress. The people I spoke to were so patient and guided me through the debt management plan process. The online service is very useful too, with advice and information. Thank you Step Change Reviewed on: 14th August 2022
Ellen's avatar
Ellen

Brilliant

5
Sympathetic, helpful, life changing. Reviewed on: 14th August 2022
Gary Tongue 's avatar
Gary Tongue

Brilliant

5
Non judgmental and so helpful. A weight of my shoulders. So glad I went with them they have took all the stress and worry away and I am paying my creditors of at a figure I can afford. Reviewed on: 13th August 2022
Christine Deacon 's avatar
Christine Deacon

Amazingly helpful and vital service

5
Always efficient and helpful, advisers are extremely polite. Reviewed on: 13th August 2022
Elle's avatar
Elle

Financial help and reassurance

5
A very knowledgeable and reassuring team at the end of the phone who don’t rush you they listen. The online information and support is also easy to follow. I find the news letters and articles very interesting and informative. Choosing stepchange has changed my life and that might sound extreme but it’s true the day I made that’s first call reduced my stress and worry. Would totally recommend Reviewed on: 13th August 2022
Deborah Latham 's avatar
Deborah Latham

What a relief!!

5
My husband and I had built up a large debt and were struggling with repayments. Our credit card listed Stepchange to try and help us . What a relief -no judgement , no criticism just help and advice and an affordable plan to repay it. Reviewed on: 13th August 2022
Karen's avatar
Karen

Fantastic

5
Turned the light on when I was in the darkest of places. Reviewed on: 13th August 2022
Stephen Chaddock's avatar
Stephen Chaddock

Really professional

5
Help me go through with it Very helpful Reviewed on: 13th August 2022
Seb's avatar
Seb

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