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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful and reassuring

Put my mind at rest and managed my debt Reviewed on: 23rd July 2021

always there to help you

i was in such a mess before i contacted stepchange. and no matter what problems you have they are there to help and recommend what help is best for you even if you deside to go a different way tbey are always there to support you but i must say they know what best for you and i would always take note Reviewed on: 23rd July 2021

Mohammad

Since thy took my responsibility of debt i m full stress out..thx Reviewed on: 23rd July 2021

Step change review

Stepchange help me out a lot and now I can say I’m debt free great customer services and would recommend them Reviewed on: 23rd July 2021

Instant weight lifted

Normal lovely ladies, dealt with me and my horrendous anxiety ~ my debt is now being cleared and my anxiety is under control. They are the absolute best. Honest and transparent. No hidden sales pitches. Only your best interests at the heart of the matter - Thank you and good luck. Reviewed on: 23rd July 2021

Step Change took a tremendous weight from my shoulders.

From the beginning of my initial enquiry into Step Change offering me and my creditors a solution to my debt problems, to the present day. I have been able to live a life closer to normal and free for those dark thoughts when my debts were slowly pushing me to that horrible place of the ultimate and final solution. I am now very close to freeing myself from debt and it has all been possible with the help and understanding of Step Change. Reviewed on: 23rd July 2021

Financially help

Very good service , they are really good Reviewed on: 23rd July 2021

Step Change Charity Excellent Service!!!

It is beyond words how thankful I am to Stepchanged Charity, there help was super speedy during my financial struggle, the process was easy and understandable, they gave several options how to managed my finances in affordable way. The staff are amazing and really happy to help, the service is commendable. Reviewed on: 23rd July 2021

Step change are the best!

They have helped me so much over the past year with my debts always amazing customer service and they care about all the customers! Reviewed on: 23rd July 2021

friendly understanding staff

Patient staff during difficult pandemic times Reviewed on: 23rd July 2021

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