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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step Change took a tremendous weight from my shoulders.

From the beginning of my initial enquiry into Step Change offering me and my creditors a solution to my debt problems, to the present day. I have been able to live a life closer to normal and free for those dark thoughts when my debts were slowly pushing me to that horrible place of the ultimate and final solution. I am now very close to freeing myself from debt and it has all been possible with the help and understanding of Step Change. Reviewed on: 23rd July 2021

Financially help

Very good service , they are really good Reviewed on: 23rd July 2021

Step Change Charity Excellent Service!!!

It is beyond words how thankful I am to Stepchanged Charity, there help was super speedy during my financial struggle, the process was easy and understandable, they gave several options how to managed my finances in affordable way. The staff are amazing and really happy to help, the service is commendable. Reviewed on: 23rd July 2021

Step change are the best!

They have helped me so much over the past year with my debts always amazing customer service and they care about all the customers! Reviewed on: 23rd July 2021

friendly understanding staff

Patient staff during difficult pandemic times Reviewed on: 23rd July 2021

A big relief

After suffering on line fraud to quite a few thousand pounds which I could not recover I was deeply in debt and couldn't meet the required monthly repayments. Step Change helped me through the difficult time and and assisted me through the process. They are very helpful and provide regular e-mails that assist you with so many different issues. Reviewed on: 23rd July 2021

Good customer comenication skills of the staff.

Excellent customer service. and they are always available to help the customers. Reviewed on: 23rd July 2021

Brilliant staff

Thank you for all your help with my debts Reviewed on: 23rd July 2021

Great service

After contacting Step Change (it was then CCCS) I was treated well and my creditors settled down into an organised way thanks to Stepchange. Reviewed on: 23rd July 2021

well experience staff members providing exeptional service.

Exellent customer care techniques and well experience staff, educate customers about all options and helping to go head. Reviewed on: 23rd July 2021

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