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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic debt support

Step Change are amazing. They have really helped us with our debts, and reduced stress levels. Reviewed on: 13th August 2022

Life changing

Step change give me back control of my finances and helped me start living my life again Reviewed on: 13th August 2022

Outstanding!!

I could not have managed without Stepchange, recommended by my daughter-in-law. Thank you so much! Reviewed on: 13th August 2022

What a relief!

We are pensioners who were allowed more and more credit whilst only making the minimum repayment. We paid more and more interest and had no way to pay off the balance. Luckily a family member told us about Stepchange. Their staff were very kind and didn't make us feel embarrassed. They advised with regard to budgeting and negotiated with the creditors and we are now almost debt free. If only we had known about their help sooner! Reviewed on: 13th August 2022

Excellent support all through the process

Supported,advised and so easy to follow DMP. Highly recommended Reviewed on: 13th August 2022

Brilliant company.

I found out about Stepchange through a friend.I am so glad I got in touch with them.They went through everything step by step,everything was explained clearly.I am very grateful for all of there help. Reviewed on: 13th August 2022

So helpful

They took the stress out of debt management. They did everything I was too scared to do myself. Reviewed on: 13th August 2022

Debt Management Plan.

Have always been helpful & sympathetic during my D.M.P. The plan finishes next year. I'm glad I contacted them when I did. Otherwise, I would've gotten myself into a right mess by now!!. Reviewed on: 13th August 2022

Excellent support

Step change help to make life better. From feeling out of control financially as well as emotionally, step change we’re there to help. They listened, understood our circumstances and were completely objective. We came off the phone thinking life could still get better with their support. Fanatic staff, well done to you all. Reviewed on: 13th August 2022

Lifesavers!

On behalf of my mum step change have been a lifesaver for her, helping sort her debt issues, non judgemental, extremely caring and very efficient and professional. As a pensioner she was getting very stressed with her bills, the step change team have given her peace of mind. Thank you, Amanda x Reviewed on: 13th August 2022

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