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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18377 reviews)

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4.92

Based on 18,377 reviews, last reviewed 29th May 2026

175700% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Wish I went to Stepchange sooner. Very helpful and stress free. Understood a bit of my history and why I ended up in debt, no judgement made Reviewed on: 29th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18377)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Recommend

Fantastic support, don't know what could be done without them. The lift a massive weight. Reviewed on: 29th July 2022

Provided help and reassurance when needed it most

Helped me get on top of my debts. Reviewed on: 29th July 2022

Life savers

Who to turn to when you have no one to turn to. Reviewed on: 29th July 2022

. Best company to help.

Very friendly, understanding, do not judge you, so helpful and explain everything so you understand. Would recommend them. Reviewed on: 29th July 2022

Life saver!

Straightforward no nonsense sorted! Reviewed on: 29th July 2022

A weight off your shoulders, with help from stepchange.

Helpful ,non judgemental,works out an affordable budget to repay your creditors, and takes the pressure off you having to deal with them. Reviewed on: 29th July 2022

Life changing support

Step Change helped me during a very difficult time of my life and supported me through sorting out my finances. I will be forever grateful for giving me hope and boost that I needed and having difficult conversations on my behalf. Reviewed on: 29th July 2022

Top rate debt management for customers

always helpful, caring, & efficient Reviewed on: 29th July 2022

A helping hand when needed

Lovely non judgemental advisors who deal with often desperate situations and seek to provide impartial solutions Reviewed on: 29th July 2022

Faultless

We were struggling so much with a low income, then out mortgage provider recommended Stepchange, so we rang them. Their advice and support was such a relief! and their expenditure plan has kept us on track ever since. They removed all the stress, and possibly our marriage. Reviewed on: 29th July 2022

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