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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

very helpful and caring

stepchange has been a godsend. guided me through my debt problems.they are always here if you need further help. Reviewed on: 23rd July 2021

Great Company

I have been paying my debts through Stepchange for the last 7 years and in 2 months I will be debt free all due to Stepchange I cannot praise them enough for all the advice and help they have given me They are a first class company Reviewed on: 23rd July 2021

Reassuring relief

Debt can be like swimming out of your depth. Suddenly you can't touch the bottom and, because you're not a strong swimmer, panic sets in. Recognised strokes become over-exaggerated thrashes of the arms and progress through the water, using it to keep afloat, turns into a battle to fight drowning. Such is debt. Stepchange appeared like a lifeguard with reassuring relief, calm professional understanding and uncomplicated solutions so that sinking once again became swimming and the safety of the shore a reality. Reviewed on: 23rd July 2021

Lifesaver!

SteChange is by far the best credit counselling service. Everything that you need to know, so many options to manage your debt, and learn how to budget better too. Reviewed on: 23rd July 2021

The saviour

At the start of the process I thought me and my family would lose our house, but with the help and guidance things got better to the point were we are now only 6 months away from finishes a 10 year plan! Reviewed on: 23rd July 2021

Outstanding

Your support, advice and help were outstanding and helped me regain control of not only my finances but my life. Reviewed on: 23rd July 2021

Superb service

Would be lost in a sea of debts without them Reviewed on: 23rd July 2021

Dept help Irequired

Stepchange have been very helpful with my dept, and would highly recommend them. Reviewed on: 23rd July 2021

Excellent service

Amazing and brilliant customer oriented service with empathy Reviewed on: 23rd July 2021

They supported me through it all!

Step Change are the most understanding, supportive and non judgemental people in the world. They are empathetic and understand what you need and what you don't need when you are at your most vulnerable. Don't get me wrong, they don't sugar-coat it, but at the same time, being realistic and supportive is their superpowers. Thanks for all thatbyou have done to get me and my family through this. Goodness knows where we would be without you. Keep up the good work. You don't just need Awards, you need medals! Reviewed on: 23rd July 2021

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