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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Helped me back from the brink.

StepChange have helped me so much especially after a divorce and then being made redundant. I would not have managed to survive without their help and support. I'm still using them now but my debts are gradually disappearing and my mental health has improved dramatically. I wish I could thank every person who has helped me from StepChange personally. Reviewed on: 23rd July 2021

The savoir in a crisis

IT was the best decision in my live to a dark time to involve stepchange. They helped me to see the light in a tunnel, as I almost gave up. This organization and its people provide the honest and genuine supported I needed. Thank you for all your commitment for help Reviewed on: 23rd July 2021

excellent fit

step change helped me manage my debts due to covid and being made redundant without their guidance and support not sure what would have happened to me and my family. Reviewed on: 23rd July 2021

Very helpful

Guided me through my options. And found the right plan for me to get my debts sorted. Reviewed on: 23rd July 2021

Immeasurably helpful

Supported and guided every step of the way. Can't even begin to say how valuable and appreciated your help is Reviewed on: 23rd July 2021

Fear turned into Relief

I am totally amazed at how Step Management work. The staff on the end of the phone make you feel they understan and do all that thry can to help overcome the problem however long it takes/ Reviewed on: 23rd July 2021

Amazing support from the very beginning

Very very helpful and reassuring with frequent tips and hints and answers to common questions. The end is in sight and I'm very excited!! Reviewed on: 23rd July 2021

Help in time of need

From the first phone call the staff were very helpful and sympathetic. I never felt as if I was a burden for getting into debt and all suggestion were greatly received. Reviewed on: 23rd July 2021

Striking The Right Balance

I have found the Customer Service of StepChange over the years helpful and efficient. For what is such a challenging and sensitive experience in people’s lives, the staff at StepChange manage to strike just the right balance of professionalism and empathy towards their client. Thank you to all the team members at StepChange, whom I have personally dealt with over the years. Reviewed on: 23rd July 2021

Reliable, accurate, Life Savers!

Excellent customer service, friendly, knowledgeable and trustworthy Reviewed on: 23rd July 2021

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