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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Fear turned into Relief

I am totally amazed at how Step Management work. The staff on the end of the phone make you feel they understan and do all that thry can to help overcome the problem however long it takes/ Reviewed on: 23rd July 2021

Amazing support from the very beginning

Very very helpful and reassuring with frequent tips and hints and answers to common questions. The end is in sight and I'm very excited!! Reviewed on: 23rd July 2021

Help in time of need

From the first phone call the staff were very helpful and sympathetic. I never felt as if I was a burden for getting into debt and all suggestion were greatly received. Reviewed on: 23rd July 2021

Striking The Right Balance

I have found the Customer Service of StepChange over the years helpful and efficient. For what is such a challenging and sensitive experience in people’s lives, the staff at StepChange manage to strike just the right balance of professionalism and empathy towards their client. Thank you to all the team members at StepChange, whom I have personally dealt with over the years. Reviewed on: 23rd July 2021

Reliable, accurate, Life Savers!

Excellent customer service, friendly, knowledgeable and trustworthy Reviewed on: 23rd July 2021

Professional and Great Help when you need it.

All my dealings with them have been professional, helpful and kind at a time I needed them and continue to need them. Great Service when most of their clients don’t plan to be their clients. Reviewed on: 23rd July 2021

Helpful

You understood my situation, taken a lot of stress .As I didn’t know where to turn. Reviewed on: 23rd July 2021

Fantastic company

When I was struggling contacted them step change they have helped me put my finances in order , thank you. Reviewed on: 23rd July 2021

Step Change

Stopped me having sleepless nights. Reviewed on: 23rd July 2021

DMP

I got all the answers I asked and staff are really helpful Reviewed on: 23rd July 2021

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