Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

The best help you can get !

Having Stepchange help me through debt management has been the best thing I have done. After years of paying extortionate interest on cards and not seeing a way out I reached out to Stepchange. Their staff are understanding, companionate, and most of all reassuring. Feeling very embarrassed to be in the situation I was they removed any stigma or embarrassment attached to being in debt crisis. Without Stepchange I don’t know how I would have coped moving forward. Now I have a future thanks to Stepchange. Reviewed on: 12th August 2022

Non judgemental

Very friendly and helpful in difficult times. Reviewed on: 12th August 2022

They are so kind and professional, you come off the phone or email to them and your feel like your not alone and that is really important.

They are truly special people, you never feel judged, you come away feeling so much better and that you can manage this and you have a team behind you. Reviewed on: 12th August 2022

Great debt service

So.far if has all.round good with stepchange,who has been managing my debts and i no longer received any debt letters.Amazing work Reviewed on: 12th August 2022

life saver

have given me the best advice at a very stressful time Reviewed on: 12th August 2022

Great service

Amazing company to work with. Always willing to help and support you. Brilliant customer service Reviewed on: 12th August 2022

Couldnt have done it without Step change

Step change are a brilliant FREE financial help company. They do not judge, which was important to me. They make sure that i still have money in my purse after the Dept Management Plan. Truly amazing. Thank you. Reviewed on: 12th August 2022

Excellent service and support

Having been very embarrassed that I had got myself in the situation where I needed assistance and advise managing my debt , I was reassured and have felt totally supported by this excellent service ,I would definitely recommend Step change , They are professional and unbiassed. Reviewed on: 12th August 2022

Saved my life.

Honestly if it wasn’t for step change and all the help they have given me and how easy it was to get help I wouldn’t be where I am today. No judgement and always ready to reassure. Reviewed on: 12th August 2022

Very nice, non judgemental

Very helpful, will work with you to get debts clear at an affordable rate Reviewed on: 12th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub