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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

View other StepChange products

4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

step are the best

Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021

Great service

So supportive and helpful, explain everything Reviewed on: 23rd July 2021

Step Change saved me I was so depressed

I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021

Brilliant

Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021

Helpful

Made things better and made us a little happier Reviewed on: 23rd July 2021

Excellent service

Just fantastic help from the team. Reviewed on: 23rd July 2021

Excellent service

Customer friendly and service and excellent contact centre Reviewed on: 23rd July 2021

Help when I needed it

I was really struggling to pay my bills after my wife of 34 years left me, I cudnt sleep after contacting stepchange they were so helpful and put my mind at ease, had best nights sleep for months after talking to them. Reviewed on: 23rd July 2021

Brilliant

I was struggling with debts and unsure what to do after speaking with them and getting a dmp I finally feel like I am getting somewhere and not sinking with a burden Reviewed on: 23rd July 2021

Sorted out my debts

Stepchange helped me sort my debts and pay back what I could afford taking the stress and worry away Reviewed on: 23rd July 2021

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StepChange: Debt advice reviews

102600% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16848)

No hassle no judgment help

step are the best

Great service

Step Change saved me I was so depressed

Brilliant

Helpful

Excellent service

Excellent service

Help when I needed it

Brilliant

Sorted out my debts

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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