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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amir

Very helpful in my bad time.great friendly staff. Reviewed on: 23rd July 2021

Confidence, reliable and trustworthy company

I have lost control of my financial from the start of the Pandemic in 2020. I tried to speak with some companies on how to manage this situation. Clearly, StepChange was the most reliable, confident, and helpful on guide me through the potential solutions. I am follow my DMP monthly and it really help me to bring my finances under control once again. Reviewed on: 23rd July 2021

Total relief from fear, shame and despair

From the very first phone enquiry I was treated with respect and kindness, which has continued over the years. They set up my DMP leaving me able to sleep at night after such a long frightening time of not knowing where to turn to. I am now coming towards the end of my DMP and cannot thank StepChange enough for helping me through the most difficult time in my life....they have been brilliant! Reviewed on: 23rd July 2021

ms

treated kindly with professional care and unrstanding through out my experience and on going as of now Reviewed on: 23rd July 2021

I can sleep at night

They have helped me to solve all my debt issues. Guiding me all the way to the end and now I can sleep at night again and am back in control. Reviewed on: 23rd July 2021

Relief

I was very unwell, struggling with debts, had nowhere to turn too, finally i found stepchange, RELIEF, i found real help from people who understood what i was going through. I make sure i stick to my plan, stepchange do the rest. Thank you. Reviewed on: 23rd July 2021

Financial karma

This charity I cannot fault with advice which is second to none Reviewed on: 23rd July 2021

Life changer

Stepchange managed to save me from nights and days of worry. Fortunately I recognised my predicament fairly early on and contacting Stepchange was the best move I made. Quickly and efficiently they sorted out my debt problem without being judgemental, it was all done over the phone which suited me. I would recommend Stepchange to anyone who has a debt problem however large or small. I can now see the light at the end of the tunnel and could not have done it without their help and advice. Exceptional company. Reviewed on: 23rd July 2021

Massive help

Can't say anything but great things about them. The process is really easy and trouble free, they took the stress away from me. I fully recommend their help. Reviewed on: 23rd July 2021

Saved my life

Helped me unbelievably when my world was falling apart. Reviewed on: 23rd July 2021

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